GENERAL INFO

GENERAL INFO

Please read this support information regarding what products you have, and the service contracts you can purchase.

SUPPORT RATES

SUPPORT RATES

These are our support rates for customers without a service contract, and installation costs if necessary.

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CONTACT TECHNICAL SUPPORT

CONTACT TECHNICAL SUPPORT

Contact information for our technical support service team, please do not hesitate to contact us.

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FAQs

FAQs

Frequently asked questions about our company, what we do, and the products we distribute.

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WORK TICKETS

WORK TICKETS

If you have a service contract, please contact our technical support team using work tickets.

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CUSTOMER SERVICE

CUSTOMER SERVICE

If you are having any issues please contact us. Our support team is more than happy to help you.

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"Quality is not what you put into it,

it is what a customer gets out of it."

General Technical Support Information




ON SITE TRAINING

On-site training is available on all products, call your Winwurx representative for detailed information about cost, technician availability or with any questions. Technical support is available Monday - Friday from 9:00 AM to 5:30 PM Eastern Standard Time. We recommend this as to get the full potential out of your products. 

SINGLE INCIDENT SUPPORT

Technical support is available for single issues that need continuous support. You are only charged per incident, meaning if you call back with the same issue you will not be charged. All service calls regarding installation or problems with your current operating system or network are also performed at an additional charge.

CONTRACT CUSTOMERS

Winwurx products have 30 days of free technical support. After this period, service contracts are available at approximately 30% of original and accumulative purchases. Program updates are no charge with service agreements.  Contract customers technical support is covered 24 hours a day, 7 days a week.

GENERAL SUPPORT POLICY PROBLEMS

General Support Policy Problems that may occur in the general functionality of a Winwurx product are always repaired and published as an update to the standard product line at no charge to the customer. Additions to the standard product line and/or changes needed are performed at an additional charge.