Please read this support information regarding what products you have, and the service contracts you can purchase.
These are our support rates for customers without a service contract, and installation costs if necessary.
Contact information for our technical support service team, please do not hesitate to contact us.
Frequently asked questions about our company, what we do, and the products we distribute.
If you have a service contract, please contact our technical support team using work tickets.
If you are having any issues please contact us. Our support team is more than happy to help you.
On-site training is available on all products, call your Winwurx representative for detailed information about cost, technician availability or with any questions.
Technical support is available Monday - Friday from 9:00 AM to 5:30 PM Eastern Standard Time. We recommend this as to get the full potential out of your products.
Technical support is available for single issues that need continuous support. You are only charged per incident, meaning if you call back with the same issue you will not be charged. All service calls regarding installation or problems with your current operating system or network are also performed at an additional charge.
Winwurx products have 30 days of free technical support. After this period, service contracts are available at approximately 30% of original and accumulative purchases. Program updates are no charge with service agreements. Contract customers technical support is covered 24 hours a day, 7 days a week.
General Support Policy Problems that may occur in the general functionality of a Winwurx product are always repaired and published as an update to the standard product line at no charge to the customer. Additions to the standard product line and/or changes needed are performed at an additional charge.